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June is Already a Tough Month for International Mobile Operators

Source: https://www.speedtest.net/insights/blog/mobile-operator-outages-june-2020/

On June 15, Downdetector® received numerous reports that T-Mobile was down in the United States. The peak of the outage reports on that day came in around 12:00 pm, PST. There were 113,980 reports during that peak. Soon after, users began reporting issues with AT&T and Verizon (and other smaller operators) as well, though in much smaller numbers (3,861 and 8,619 reports, respectively, at around 1:30 pm, PST).

The relative volume of reports by other operators shown in this chart suggests that, while the major outage was on T-Mobile’s network, customers of other operators may also have been impacted when they tried to contact T-Mobile customers and encountered errors. While we cannot definitively identify the root causes of yesterday’s issues reported by customers of all major U.S. mobile operators, it is valuable for operators to know when their customers are experiencing connectivity difficulties so they can respond appropriately. Even if the root issue does not exist within their network. Access to detailed information about all the outages in a particular ecosystem, as provided on Downdetector, can help consumers and customer support providers focus on where the actual problem lies.

We saw a similar effect in the United Kingdom on June 9 when Vodafone suffered an outage. Downdetector data indicated 9,686 reports from users during the peak at 4:45 GMT. At around the same time, EE users submitted 411 reports to Downdetector while we saw 519 reports from O2 customers and 322 reports from customers of Three in separate spikes throughout the same day.

To learn more about the data behind this article and what Ookla has to offer, visit https://www.ookla.com/.

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Data is changing the speed of business. Investors, Corporations, and Governments are buying new, differentiated data to gain visibility make better decisions. Don't fall behind. Let us help.

DATA PROVIDER SPOTLIGHT

ForwardKeys

ForwardKeys is one of the leading travel analytics firms that provides investment firms with alternative and predictive data on the travel industry. Data is offered both on the demand and the offer-side of the aviation market.

Actual Air Reservations is an aggregation of flight bookings made via the Global Distribution Systems. Exclusive agreements make that global travel data is available, including regions that are generally difficult to track. This data contains valuable insights into the profile, behaviour, and impact of events on past, present and future air travellers.

Seat Capacity provides insights into the scheduled flights from 99% of global commercial airlines.

Financial institutions use this data for artificial intelligence and predictive models to forecast the performances of businesses. Combined, the datasets can provide insights into the financial health of businesses operating in the travel and tourism industry. This list contains companies like airlines, airplane leasing companies, oil companies, hotels and travel agencies.