In December 2020, Chick-fil-A led its competitors in chicken sandwich online spend, with Popeyes trailing a distant second. The battle between quick service restaurants for chicken sandwich sales has yet to lose any steam entering 2021. Both Popeyes and KFC have recently publicly expressed their efforts of “playing to win” in the fiercely competitive market, while Taco Bell has also announced intentions to join the fray.
2020 was a year of consolidation and convergence among top players in the on-demand delivery service market, and 2021 begins with even further expansion of these brands into new markets. Alongside increased consumer adoption of online grocery and food delivery sales we previously reported, the convenience store market is also poised for disruption amid Amazon’s plans to launch 3,000 cashierless Go Stores, grocers Whole Foods and Kroger testing convenience-style store formats, and popular convenience chains like Sheetz stating intentions to compete with both grocery stores and quick service restaurants.
Amazon (30%), Walmart (24%) and Target (21%) also increased their year-over-year sales during this period. Online spend at department store Black Friday to Cyber Monday sales across Nordstrom, Macy’s, Kohl’s, and JCPenney combined fell 5% this year compared to last year. Due to the ongoing pandemic, the 2020 holiday shopping season has been unique.
Halloween 2020 likely looked a bit different this year than in previous years. With COVID-19 remaining a looming threat, many people found creative ways to still celebrate the holiday in a socially distanced manner. Walmart was the clear winner when it came to online Halloween chocolate sales among merchants.
Amazon Prime Day — one of the biggest online shopping events of the year — has come and gone, moving to October this year from July. This event, originally 24 hours long, has now expanded to a 48 hour savings extravaganza. As last year’s Edison Trends report about Prime Day 2019 sales had shown, the event has consistently led to record-breaking sales, and this year was no different.
With the US Presidential election just two weeks away on November 3rd, Proposition 22 will be on the ballot in California, which will impact labor policies for food delivery and rideshare services alike. Following our last on-demand food delivery report in May, Edison Trends analyzed one million US transactions in report the latest to give a snapshot of both industries ahead of the election.
COVID-19 and the lockdowns have led to a boom for the console and computer games industry as shown in our July Edison Trends report. With pre-sales for the new Playstation 5 and Xbox Series X consoles having already begun ahead of a November launch and anticipated wave of COVID-19 in Autumn and Winter, the upward trend in spend is expected by most to continue.
Since March and the COVID-19 pandemic, as people purchased everything they could out of fear that shelves and supply lines would soon be overwhelmed, there was another swell in COVID-19 driven purchasing: pets. Pet adoptions have been on the rise since the start of the pandemic, as people find themselves lonely and bored in their homes.
As expected, during the initial lockdown in March and April, customer spending on online bookings fell dramatically for Airbnb and the hotels studied (Marriott, Hilton, InterContinental). From April 27 to the beginning of June, spending climbed quickly for these companies. Airbnb rose the fastest with an average of 32% week-over-week growth.
Looking at national rideshare trends, the gradual recovery of the industry is obvious. Both leading merchants have now regained about 25% of the ground they lost since their high points earlier in March. This slow but steady increase began mid-April and has continued since then, although spending from late June to early July showed a bit of a drop.
Back in March, as people moved indoors to comply with shelter in place policies, the search for ways to stay entertained at home skyrocketed. As previous Edison Trends research on pandemic sales shows, wine subscriptions, console video games, and online marijuana sales shot up, while rideshare usage dropped. Gaming consumers have an array of choices to stay occupied at home as they head into summer, whether rain or shine in the world outside.
The popularity of plant-based meat has quietly established itself as a mainstay across the restaurant and grocery industry—in fact, the plant-based meat industry is projected to reach $85 billion by 2030. Increased adoption of veganism stemming from environmental and health concerns is expected to further escalate the demand for plant-based products. And in the wake of the COVID-19 pandemic, consumers may also be hungry for more sustainable meat options for fears over any potential meat supply chain issues amidst Covid-19.
McDonald’s leads competition in online spend on breakfast items via third party delivery services, with 166% more customer spending than Dunkin’ Donuts. Between the week of March 16 and April 13, national online spending on Quick Service Restaurant (QSR) breakfast items ordered via third party services like DoorDash, Uber Eats, and Grubhub grew 99%.
As the COVID-19 pandemic began picking up steam everywhere in March, many businesses around the nation ordered their workforces to work from home, causing a dramatic shift in how large numbers of us work. Many companies announced remote work plans that encompassed the entire year of 2020, and some, including Twitter and Square, even declared permanent work from home policies.
Based on Transactions in April, DoorDash takes #1 Spot with 45%, Ahead of Uber Eats (28%) and GrubHub (17%)
